Real Agency is an eCommerce design and development agency and work best with highly motivated online retailers looking to increase revenue through improved conversion on either Shopify, Magento, BigCommerce, or Adobe Commerce. From new store builds and migrations to ongoing optimisation and support, we're focused one thing - conversion.
Our tailored two-step optimisation approach delivers results by starting with a stable base to build from. We prioritise quick wins and areas of biggest improvement to generate quicker returns.
Over the last 15 years, we've helped over 400 retailers in all sectors and business types - we've seen it all.
Real Agency is an eCommerce design and development agency and work best with highly motivated online retailers looking to increase revenue through improved conversion on either Shopify, Magento, BigCommerce, or Adobe Commerce. From new store builds and migrations to ongoing optimisation and support, we're focused one thing - conversion.
Our tailored two-step optimisation approach delivers results by starting with a stable base to build from. We prioritise quick wins and areas of biggest improvement to generate quicker returns.
Over the last 15 years, we've helped over 400 retailers in all sectors and business types - we've seen it all.
AI Overview
Performance snapshot
Real Agency (formerly operating as Media Lounge) presents a consistently strong performance profile across 11 reviews spanning 2021 to 2025, with all ratings at 4.5 or 5.0. The vendor demonstrates particular strength in e-commerce development, Shopify and Magento expertise, and client-centric delivery. No recurring negative patterns or declining score trends are observed, and multiple reviews cite measurable business outcomes, reinforcing a well-rounded and reliable vendor profile.
Performance breakdown
Technical expertise
StrongMultiple reviews highlight deep expertise in Magento 2, Shopify, BigCommerce, and custom e-commerce tooling. One review specifically praised specialist Magento 2 knowledge that improved page speed by 20% and passed all vitals metrics, while another cited a full CRO and UX audit with Shopify theme customization.
Project management & delivery
StrongSchedule sub-ratings are predominantly 5.0 across reviewed engagements, with clients citing timely delivery and organized workflows using tools like Slack, Jira, and shared tracking sheets. A soft drink company noted the team went above and beyond to ensure timely and successful project completion.
Communication & collaboration
StrongClients consistently praise transparency, responsiveness, and clear communication across multiple engagements. Reviewers reference a single dedicated point of contact, proactive feedback loops, and a collaborative culture, with one client describing the team as 'an extension of our own team.'
Reliability
StrongThe vendor demonstrates consistent delivery of stable, functional products, including resolving inherited bugs from previous developers and maintaining long-term ongoing relationships. No reviews cite post-launch failures or unresolved issues, and several engagements span multiple years without reported reliability concerns.
Client satisfaction & outcomes
StrongTangible business results appear across multiple reviews: sales grew from £500k to over £2.3M over four years for one retailer, a clothing site saw 500% year-over-year improvement, and a soft drink brand reported improved conversion rates and net revenue post-migration. These anchor results meet the High Density threshold.
Best for
Real Agency is best suited for retail and e-commerce brands seeking platform migrations, Shopify or Magento builds, and combined SEO and web development engagements. Particularly strong for small-to-mid-size businesses prioritizing attention to detail and close collaboration.
Clients info
Real Agency primarily serves retail and e-commerce clients, with additional representation in manufacturing and food and beverage sectors. Clients are typically small to mid-size businesses ranging from 1 to 500 employees, with project budgets most commonly falling between $10,000 and $199,999. Primary industries represented include Retail, eCommerce, Manufacturing, Food & Beverage. Typical client size bands include 1-10 Employees, 11-50 Employees, 201-500 Employees. Common project budget ranges include $10,000 to $49,999, $50,000 to $199,999, $200,000 to $999,999.
Review strength
The assessment is based on 11 reviews drawn from a single platform. Reviews span from October 2021 to August 2025, with three reviews published in 2025 confirming recent activity. The majority of reviews pre-date 2022, which should be noted when evaluating currency of older performance signals. Review date range: Mar 25, 2021 - Aug 31, 2025.
Performance breakdown
Technical expertise
StrongMultiple reviews highlight deep expertise in Magento 2, Shopify, BigCommerce, and custom e-commerce tooling. One review specifically praised specialist Magento 2 knowledge that improved page speed by 20% and passed all vitals metrics, while another cited a full CRO and UX audit with Shopify theme customization.
Project management & delivery
StrongSchedule sub-ratings are predominantly 5.0 across reviewed engagements, with clients citing timely delivery and organized workflows using tools like Slack, Jira, and shared tracking sheets. A soft drink company noted the team went above and beyond to ensure timely and successful project completion.
Communication & collaboration
StrongClients consistently praise transparency, responsiveness, and clear communication across multiple engagements. Reviewers reference a single dedicated point of contact, proactive feedback loops, and a collaborative culture, with one client describing the team as 'an extension of our own team.'
Reliability
StrongThe vendor demonstrates consistent delivery of stable, functional products, including resolving inherited bugs from previous developers and maintaining long-term ongoing relationships. No reviews cite post-launch failures or unresolved issues, and several engagements span multiple years without reported reliability concerns.
Client satisfaction & outcomes
StrongTangible business results appear across multiple reviews: sales grew from £500k to over £2.3M over four years for one retailer, a clothing site saw 500% year-over-year improvement, and a soft drink brand reported improved conversion rates and net revenue post-migration. These anchor results meet the High Density threshold.