Apr 12, 2024
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Simplifying Medical Equipment Processing

Simplifying Medical Equipment Processing

more 1 year
United States
Service categories
Service Lines
Software Development
IT Services
Domain focus
Programming language
Software Development
Startups Software
IT Services
Staff Augmentation


Synapse PDI needed a centralized platform to manage durable medical equipment (DME) processing for healthcare organizations, patients, and DME providers. The existing system was outdated and inefficient, leading to numerous problems such as long order processing, numerous bugs, frequent loss of orders, delays in the supply of equipment, difficulties with billing and payment, and accounting performed by rental equipment suppliers. Mitrix Technology's team was hired to convert all processes into an electronic format.


We created a centralized platform that simplified medical equipment processing from any location or device, provided real-time alerts for discharged rentals, integrated cross-reference electronic medical records, and offered industry-leading reports and analytics. The platform enabled online equipment ordering, quick mobile device status checks, and prompt resolution of data processing problems.


The result was the establishment of the most reliable DME network in the USA, where: - 93% of delivery orders are completed by suppliers within 6 hours. - 8% of orders were completed issue-free without entering the QA tracker. - 84% increase in the speed of order creation over manually entered patient records. - 25% reduction in annual equipment spending through actionable reporting. - 85% of SNF orders were directly entered into the portal. Smart inventory solutions and integrated dispatching and delivery tracking solutions were also implemented.