Jul 02, 2021
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Completed
Designing a Debt Renegotiation Platform
$25,000+
2-3 months
Brazil
6-9
Service categories
Service Lines
Software Development
Domain focus
Banking & Financial Services
Challenge
The objective of this project was to increase agility by creating a centralized unique digital renegotiation platform that could be used by all channels and internal areas involved in the re-negotiation process.
The objective of this project was to increase agility by creating a centralized unique digital renegotiation platform that could be used by all channels and internal areas involved in the re-negotiation process.
Solution
The scope was to deliver a unique digital platform for all the internal areas that deal with renegotiation could be aligned throughout the process through internal MJV ideation and co-creation sessions.
The scope was to deliver a unique digital platform for all the internal areas that deal with renegotiation could be aligned throughout the process through internal MJV ideation and co-creation sessions.
Results
The insights map of the user journey, resulted in an initial set of specifications. User testing was then used to validate the concepts.
This resulted in a functional prototype that included features such as, a search feature, a client vision tab which integrated all of their information in one place, a dashboard to monitor and manage results, a simulator of approvals and decision modules. The platform also had the capability to send push notifications and alerts.
This solution resulted in faster and more assertive renegotiations and enabled flexibility for management. Our approach ensured a user centered platform that aligned Business and IT.
The insights map of the user journey, resulted in an initial set of specifications. User testing was then used to validate the concepts.
This resulted in a functional prototype that included features such as, a search feature, a client vision tab which integrated all of their information in one place, a dashboard to monitor and manage results, a simulator of approvals and decision modules. The platform also had the capability to send push notifications and alerts.
This solution resulted in faster and more assertive renegotiations and enabled flexibility for management. Our approach ensured a user centered platform that aligned Business and IT.