Airline Logistics Automation with RPA and Document Processing
Challenge
A US aviation logistics provider handled job requests from airline partners manually, working from spreadsheets and email. Each partner sent information in a different format, so every request needed a person to interpret it before anything could move. The process was slow and error-prone at exactly the moment speed mattered most to the airlines.
A US aviation logistics provider handled job requests from airline partners manually, working from spreadsheets and email. Each partner sent information in a different format, so every request needed a person to interpret it before anything could move. The process was slow and error-prone at exactly the moment speed mattered most to the airlines.
Solution
Oktana replaced manual job request handling with an automated workflow built on MuleSoft Anypoint, robotic process automation, and intelligent document processing. Key elements of the solution included:
- Developed automated email parsing to identify requests and create trip records in Salesforce.
- Implemented seven RPA processes tailored to specific airline partners.
- Enabled intelligent document processing to extract and update trip details.
- Developed Anypoint API integrations to extend automation scalability.
- Removed reliance on spreadsheets and manual data entry, and designed a scalable framework to support future airline integrations.
Technologies: MuleSoft Anypoint Platform, MuleSoft RPA, MuleSoft Intelligent Document Processing, Salesforce Sales Cloud, Salesforce Customer 360 Platform.
Oktana replaced manual job request handling with an automated workflow built on MuleSoft Anypoint, robotic process automation, and intelligent document processing. Key elements of the solution included:
- Developed automated email parsing to identify requests and create trip records in Salesforce.
- Implemented seven RPA processes tailored to specific airline partners.
- Enabled intelligent document processing to extract and update trip details.
- Developed Anypoint API integrations to extend automation scalability.
- Removed reliance on spreadsheets and manual data entry, and designed a scalable framework to support future airline integrations.
Technologies: MuleSoft Anypoint Platform, MuleSoft RPA, MuleSoft Intelligent Document Processing, Salesforce Sales Cloud, Salesforce Customer 360 Platform.
Results
Trip request entry for airline partners is now 100% automated, with job requests processed in real time and response times improved accordingly. Manual errors and processing delays dropped significantly across every partner format the provider handles, and adding a new airline is a configuration exercise rather than a new manual process.
Trip request entry for airline partners is now 100% automated, with job requests processed in real time and response times improved accordingly. Manual errors and processing delays dropped significantly across every partner format the provider handles, and adding a new airline is a configuration exercise rather than a new manual process.