Self-Service API Access Portal for a Telecommunications Provider
Challenge
A major US telecommunications provider handled internal API access requests, including cloud permissions management, through manual processes. Internal teams waited on approvals that could have been automated, and the sheer volume of requests made the approach difficult to scale as more teams began consuming internal APIs.
A major US telecommunications provider handled internal API access requests, including cloud permissions management, through manual processes. Internal teams waited on approvals that could have been automated, and the sheer volume of requests made the approach difficult to scale as more teams began consuming internal APIs.
Solution
Oktana built the self-service portal and provided technical architect advisory across the client's broader Salesforce implementation. Key elements of the solution included:
- Developed a self-service portal giving internal teams streamlined access to internal APIs and enabling task automation.
- Provided technical architect advisory covering Experience Cloud, Apex, Lightning Web Components, and event-driven architecture.
- Designed integrations to unify and optimize internal processes across platforms.
Technologies: MuleSoft Anypoint Platform, Salesforce Experience Cloud, Salesforce Customer 360 Platform, Apex, Lightning Web Components, event-driven architecture, Azure.
Oktana built the self-service portal and provided technical architect advisory across the client's broader Salesforce implementation. Key elements of the solution included:
- Developed a self-service portal giving internal teams streamlined access to internal APIs and enabling task automation.
- Provided technical architect advisory covering Experience Cloud, Apex, Lightning Web Components, and event-driven architecture.
- Designed integrations to unify and optimize internal processes across platforms.
Technologies: MuleSoft Anypoint Platform, Salesforce Experience Cloud, Salesforce Customer 360 Platform, Apex, Lightning Web Components, event-driven architecture, Azure.
Results
Task automation reduced manual effort for internal operations by 35%. Unified API access improved response times for internal requests by 25% and lifted overall operational efficiency across the teams that depend on those APIs. Approvals that used to sit in a queue now resolve through self-service, and the architecture advisory work left the client with patterns it can reuse.
Task automation reduced manual effort for internal operations by 35%. Unified API access improved response times for internal requests by 25% and lifted overall operational efficiency across the teams that depend on those APIs. Approvals that used to sit in a queue now resolve through self-service, and the architecture advisory work left the client with patterns it can reuse.