Ensa Website
Challenge
Ensa is a company in charge of distributing electricity to the northeast area of the Republic of Panama, using the most advanced technology to provide a reliable and efficient service to users, and contributing to the sustainable development of the country.
Ensa is a company in charge of distributing electricity to the northeast area of the Republic of Panama, using the most advanced technology to provide a reliable and efficient service to users, and contributing to the sustainable development of the country.
Solution
Challenge ENSA receives a large flow of users in its branches for different reasons, from procedures related to payment, claims and more. Excessive queues and waiting are among the main dissatisfactions, which is why ENSA partnered with Rootstack to develop a system that allows booking appointments online. Our Solutions Rootstack together with a team of talented software developers created a queuing system for creating appointments in different Ensa branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.
Challenge ENSA receives a large flow of users in its branches for different reasons, from procedures related to payment, claims and more. Excessive queues and waiting are among the main dissatisfactions, which is why ENSA partnered with Rootstack to develop a system that allows booking appointments online. Our Solutions Rootstack together with a team of talented software developers created a queuing system for creating appointments in different Ensa branches. All the necessary integrations were carried out with Ensa's current systems to flow with updated information.
Results
The appointment process is intuitive with a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.
The appointment process is intuitive with a modern design. When completing the chosen branch, the system brings up the available shifts and allows selecting the preferred date and time, and then the personal data must be completed. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option. When scheduling the appointment, a unique code is generated and an automatic email is sent with the appointment information, including the cancellation option.