Jun 04, 2024
No image
Completed
Scalable Azure-Based Software Product for vCIO Service Management
$100,000+
7-12 months
United States
6-9
Service categories
Service Lines
Software Development
Domain focus
Technology
Programming language
C#
Frameworks
Angular.js
Challenge
The Customer wanted to deliver a SaaS product for providers of virtual Chief Information Officer (vCIO) services to help them automate business processes of their clients. The .NET-based application had to sustain an exceptional customer experience, ensure stable performance even in heavy load conditions and easily scale on demand.
The Customer wanted to quickly launch basic product functionality and then expand the product capabilities through frequent updates not to lose the loyalty of MSP clients.
For this reason, the Customer was looking for a reliable tech partner experienced in complex, distributed, cloud-native development to take over the full-cycle software development.
The Customer wanted to deliver a SaaS product for providers of virtual Chief Information Officer (vCIO) services to help them automate business processes of their clients. The .NET-based application had to sustain an exceptional customer experience, ensure stable performance even in heavy load conditions and easily scale on demand.
The Customer wanted to quickly launch basic product functionality and then expand the product capabilities through frequent updates not to lose the loyalty of MSP clients.
For this reason, the Customer was looking for a reliable tech partner experienced in complex, distributed, cloud-native development to take over the full-cycle software development.
Solution
ScienceSoft’s cross-functional team of a PM, a BA, .NET developers and architects, test automation engineers, and DevOps engineers was entrusted with the delivery of the new SaaS product.
The new software product comprised a set of tools that allowed MSPs to:
- Create customizable client reviews (QBR) and complete vCIO services impact assessment.
- Manage service delivery strategies for every client.
- Organize and digitally present service initiatives and recommendations.
- Conduct online meetings with clients.
- Manage budgets.
- Establish and maintain custom IT standards.
- Access a structured repository of industry compliance guidelines.
- Gather client feedback.
- Pay for SaaS usage.
ScienceSoft’s cross-functional team of a PM, a BA, .NET developers and architects, test automation engineers, and DevOps engineers was entrusted with the delivery of the new SaaS product.
The new software product comprised a set of tools that allowed MSPs to:
- Create customizable client reviews (QBR) and complete vCIO services impact assessment.
- Manage service delivery strategies for every client.
- Organize and digitally present service initiatives and recommendations.
- Conduct online meetings with clients.
- Manage budgets.
- Establish and maintain custom IT standards.
- Access a structured repository of industry compliance guidelines.
- Gather client feedback.
- Pay for SaaS usage.
Results
The Customer managed to launch their SaaS application in time and regularly updated the product with new capabilities. Ensuring seamless modern experience of vCIO services management, the cloud-based application efficiently coped with the growing customer base.
The Customer managed to launch their SaaS application in time and regularly updated the product with new capabilities. Ensuring seamless modern experience of vCIO services management, the cloud-based application efficiently coped with the growing customer base.