Telemedicine Platform Development for MEDvidi

The MEDvidi software platform had to work as a hybrid between a customer relationship system and an electronic health record system. Furthermore, the software had to be designed from the ground up with specific safeguards and security standards for electronic protected health information per HIPPA Security Rules, along with the use of AI technologies. The doctor and patient entities would require the creation of distinct dashboards Smart IT would have to both figure out and implement all account management related features for the new CRM. Last but not least the entire healthcare platform would be made available as a mobile application.

- Extensive business analysis - Use cases and workflows discovery for doctors and patients - Continual optimization - AI-powered diagnosis - AI health assistant for patients and doctors - Fully HIPPA compliant EHR system - Calendar integration - Health record management - Patient monitoring - Automated scheduling - Automated return visits - Electronic prescribing - Scheduled tasks and activities - Appointment confirmation - Automatic routing of incoming appointments - Shift-based task distribution - Further business analysis - Mobile application development - Mobile UI/UX development

As part of the software product development cycle, Smart IT designed, developed and implemented both the backend and frontend solutions for the telemedicine service, including the following solutions: - Custom healthcare CRM system - Video, voice, and chat appointments for patients - E-prescribing - Telephony – Twilio integration - E-marketing and notifications – Sendgrid integration - Billing and payment service provider integrations - Insurance claim management and pharmacy network integrations - Native mobile application for doctors and patients