Financial Planning and Payment Software for an Orthodontic Practice
Challenge
FMY Orthodontics is a multi-doctor orthodontic practice with five offices in West Tennessee. Treatment financing was managed in a complex internal spreadsheet, so staff spent a lot of time on manual steps and patients and parents found it hard to understand their payment options. The practice wanted patients and parents to be able to review, choose and manage orthodontic financing online from home, in a simple and user-friendly way.
FMY Orthodontics is a multi-doctor orthodontic practice with five offices in West Tennessee. Treatment financing was managed in a complex internal spreadsheet, so staff spent a lot of time on manual steps and patients and parents found it hard to understand their payment options. The practice wanted patients and parents to be able to review, choose and manage orthodontic financing online from home, in a simple and user-friendly way.
Solution
SoftDoes designed and built custom web-based financial planning and payment software for the practice. Staff enter treatment and financial details once, and patients or parents can review financing options remotely, select a payment structure and manage payments electronically over the full course of treatment. A team of 2 to 5 SoftDoes specialists delivered the project and supported the practice as a long-term partner.
SoftDoes designed and built custom web-based financial planning and payment software for the practice. Staff enter treatment and financial details once, and patients or parents can review financing options remotely, select a payment structure and manage payments electronically over the full course of treatment. A team of 2 to 5 SoftDoes specialists delivered the project and supported the practice as a long-term partner.
Results
The new software replaced the spreadsheet-based process and removed many of the manual steps staff used to handle when setting up patient financing. The experience became significantly smoother and easier to understand for patients and parents. The practice President described the experience as very positive and called the SoftDoes team persistent, responsive, patient, calm and flexible: a true partner.
The new software replaced the spreadsheet-based process and removed many of the manual steps staff used to handle when setting up patient financing. The experience became significantly smoother and easier to understand for patients and parents. The practice President described the experience as very positive and called the SoftDoes team persistent, responsive, patient, calm and flexible: a true partner.