Scheduling and Crew Management Platform for Reclaim
Challenge
Reclaim, a cleaning company, was juggling customer requests, technician assignments, recurring appointments, invoices and internal communication across several different tools. Daily schedules were built by hand, which led to missed or duplicated appointments, and the office team constantly switched between spreadsheets, emails and separate applications.
Reclaim, a cleaning company, was juggling customer requests, technician assignments, recurring appointments, invoices and internal communication across several different tools. Daily schedules were built by hand, which led to missed or duplicated appointments, and the office team constantly switched between spreadsheets, emails and separate applications.
Solution
SoftDoes developed a custom platform that became the central place for daily operations. Office staff schedule cleaning appointments, assign crews, monitor recurring services, manage customer information and track completed jobs in one system. Reporting dashboards show workload and scheduling at a glance, and AI-assisted job categorization and reporting helps the team organize requests and generate internal summaries much faster.
SoftDoes developed a custom platform that became the central place for daily operations. Office staff schedule cleaning appointments, assign crews, monitor recurring services, manage customer information and track completed jobs in one system. Reporting dashboards show workload and scheduling at a glance, and AI-assisted job categorization and reporting helps the team organize requests and generate internal summaries much faster.
Results
The company spends 35% less time preparing daily schedules, has fewer missed or duplicated appointments and gets reports faster. The client described SoftDoes as well-organized, accommodating and transparent, and said the team wanted the software to match their day-to-day operations instead of asking them to change the way they work.
The company spends 35% less time preparing daily schedules, has fewer missed or duplicated appointments and gets reports faster. The client described SoftDoes as well-organized, accommodating and transparent, and said the team wanted the software to match their day-to-day operations instead of asking them to change the way they work.