HIPAA-Compliant AI Patient Management Platform for a Dental Imaging Provider
Challenge
The client is an independent dental imaging provider in the USA with three branches in one city.
Its clinics had long patient waits, a high rate of no-shows and late cancellations, and uneven load across branches. The provider needed a HIPAA-aligned system to predict demand, manage walk-ins, and improve scheduling while keeping staff in control of decisions.
The client is an independent dental imaging provider in the USA with three branches in one city.
Its clinics had long patient waits, a high rate of no-shows and late cancellations, and uneven load across branches. The provider needed a HIPAA-aligned system to predict demand, manage walk-ins, and improve scheduling while keeping staff in control of decisions.
Solution
SumatoSoft built an AI platform that predicts no-show risk, walk-in peaks, and branch load, and recommends schedule changes for staff to approve.
It includes a virtual walk-in queue with kiosk check-in and ETAs, plus HL7v2 integration with the scheduler and radiology information system. ePHI protections include encryption, role-based access control, single sign-on, and audit logs.
SumatoSoft built an AI platform that predicts no-show risk, walk-in peaks, and branch load, and recommends schedule changes for staff to approve.
It includes a virtual walk-in queue with kiosk check-in and ETAs, plus HL7v2 integration with the scheduler and radiology information system. ePHI protections include encryption, role-based access control, single sign-on, and audit logs.
Results
- Average wait before examination down from 46 to 29 minutes (37% lower)
- Daily completed examinations up from 112 to 137 (22% higher)
- No-show and late-cancellation rate down from 18.4% to 13.1%
- Share of patients who left before their examination down from 6.2% to 2.9%
- Monthly patient volume up from 2,460 to 3,010, with a 54% first-year ROI
- Average wait before examination down from 46 to 29 minutes (37% lower)
- Daily completed examinations up from 112 to 137 (22% higher)
- No-show and late-cancellation rate down from 18.4% to 13.1%
- Share of patients who left before their examination down from 6.2% to 2.9%
- Monthly patient volume up from 2,460 to 3,010, with a 54% first-year ROI