Challenge
Client: LocService, a peer-to-peer property rental platform handling several hundred customer-support tickets a day. Where the right answer depends on each customer's file, an AI mistake shows immediately, under LocService's name.
Client: LocService, a peer-to-peer property rental platform handling several hundred customer-support tickets a day. Where the right answer depends on each customer's file, an AI mistake shows immediately, under LocService's name.
Solution
Instead of a chatbot answering alone, The Vibe Company built an assistant that reads all past tickets and internal documentation and drafts the answer to each new ticket, tailored to the customer's profile and history. It connects to internal APIs to pull real customer context and uses classification rules so the same question gets the right answer per customer type. A support agent reviews, fixes if needed, and sends every reply.
Instead of a chatbot answering alone, The Vibe Company built an assistant that reads all past tickets and internal documentation and drafts the answer to each new ticket, tailored to the customer's profile and history. It connects to internal APIs to pull real customer context and uses classification rules so the same question gets the right answer per customer type. A support agent reviews, fixes if needed, and sends every reply.
Results
One simple measure is tracked daily, whether the draft is used: our drafts are used on 87% of tickets. A human sends every reply. Services: AI agent for customer support (human-in-the-loop drafts), internal API integration, classification rules, usage measurement.
One simple measure is tracked daily, whether the draft is used: our drafts are used on 87% of tickets. A human sends every reply. Services: AI agent for customer support (human-in-the-loop drafts), internal API integration, classification rules, usage measurement.