Speeding billing processes by over 50% for Arturai
Challenge
Create a CRM (Customer Relationship Manager) that could handle billing and invoicing procedures. This brought an added challenge as a software that handles such responsibilities can’t leave almost any margin for error.
Create a CRM (Customer Relationship Manager) that could handle billing and invoicing procedures. This brought an added challenge as a software that handles such responsibilities can’t leave almost any margin for error.
Solution
Heavily invested in understanding and interpreting the client’s needs and problems, successively alternating between the user experience, prototyping and development stages.
There were a number of difficult tasks to fix what was, admittedly, a complex situation, so one of the first jobs Untile’s team faced was developing a clear and actionable description of issues that our solution needed to address, if we wanted to reduce the time spent on billing.
That was not it, however. They needed a site that would significantly improve the entire experience for their users and customers. They wanted something with impeccable UI and UX, on browsers, tablets and phones. The site needed to reflect their values, the experience should be humane, simple, fluid.
Heavily invested in understanding and interpreting the client’s needs and problems, successively alternating between the user experience, prototyping and development stages.
There were a number of difficult tasks to fix what was, admittedly, a complex situation, so one of the first jobs Untile’s team faced was developing a clear and actionable description of issues that our solution needed to address, if we wanted to reduce the time spent on billing.
That was not it, however. They needed a site that would significantly improve the entire experience for their users and customers. They wanted something with impeccable UI and UX, on browsers, tablets and phones. The site needed to reflect their values, the experience should be humane, simple, fluid.
Results
This project has successfully reduced the relative time spent on billing drastically. It also managed to greatly increase the quality and reliability of the generated data.
After successfully completing and delivering the solution, we kept in touch with Arturai, to understand whether it had worked and how well. Arturai did a really good job of keeping records and were able to provide us with some cold hard data about our solution, as well as some qualitative feedback.
This project has successfully reduced the relative time spent on billing drastically. It also managed to greatly increase the quality and reliability of the generated data.
After successfully completing and delivering the solution, we kept in touch with Arturai, to understand whether it had worked and how well. Arturai did a really good job of keeping records and were able to provide us with some cold hard data about our solution, as well as some qualitative feedback.