Challenge
Between visits, a Metabolix patient steps on a scale, checks their blood pressure, wears a glucose sensor or a watch, and may take a sleep apnea test overnight. Metabolix already had a working platform behind all of this. What it needed was a product that patients could find their way around alone, and that a busy care team could read at a glance. There is no one to call about pairing a scale or wearing a sleep test, so the app has to do that job, and stay useful for someone who has one device as much as for someone who has five. On the other side, a clinician has a few minutes a month for each patient, and the dashboard counts them.
Between visits, a Metabolix patient steps on a scale, checks their blood pressure, wears a glucose sensor or a watch, and may take a sleep apnea test overnight. Metabolix already had a working platform behind all of this. What it needed was a product that patients could find their way around alone, and that a busy care team could read at a glance. There is no one to call about pairing a scale or wearing a sleep test, so the app has to do that job, and stay useful for someone who has one device as much as for someone who has five. On the other side, a clinician has a few minutes a month for each patient, and the dashboard counts them.
Solution
We redesigned both sides. The patient app, on iOS and Android, from the first sign-in to pairing devices, daily tracking, refills and messages. And the clinic’s web app, for monitoring patients, e-prescribing, dispensing, device orders and stock. Low, normal, elevated, high: the same bands and the same colours on the phone and on the dashboard.
We redesigned both sides. The patient app, on iOS and Android, from the first sign-in to pairing devices, daily tracking, refills and messages. And the clinic’s web app, for monitoring patients, e-prescribing, dispensing, device orders and stock. Low, normal, elevated, high: the same bands and the same colours on the phone and on the dashboard.
Results
Metabolix went to its developers with both sides designed as one system: a patient app that sets itself up around the devices the clinic shipped, and a dashboard that shows the care team who needs attention first. We started from a user flow and 32 questions for the Metabolix team, and finished with a developer guide and store previews for iPhone, iPad and Android. More than 330 screens went to Metabolix’s developers, with a guide that maps every patient screen to its feature.
Metabolix went to its developers with both sides designed as one system: a patient app that sets itself up around the devices the clinic shipped, and a dashboard that shows the care team who needs attention first. We started from a user flow and 32 questions for the Metabolix team, and finished with a developer guide and store previews for iPhone, iPad and Android. More than 330 screens went to Metabolix’s developers, with a guide that maps every patient screen to its feature.