AUTOPRO: B2B Dealer Cabinet for an Auto Parts Distributor
Challenge
AUTOPRO, an auto parts and technical fluids distributor, approached WEZOM to replace an outdated online catalog that partners rarely used. The catalog struggled with a growing assortment, while its search could not handle different number formats or show compatible alternatives.
As a result, partners contacted managers by phone or messenger to find parts, check availability, compare alternatives, and place orders. This created delays, especially when service stations needed parts immediately.
AUTOPRO, an auto parts and technical fluids distributor, approached WEZOM to replace an outdated online catalog that partners rarely used. The catalog struggled with a growing assortment, while its search could not handle different number formats or show compatible alternatives.
As a result, partners contacted managers by phone or messenger to find parts, check availability, compare alternatives, and place orders. This created delays, especially when service stations needed parts immediately.
Solution
OEM & Cross-Number Search
The search engine normalizes queries, supports partial matches, and handles different number formats, allowing partners to find parts within seconds.
Compatible Alternatives
Original and interchangeable parts from different manufacturers are displayed on one screen with prices and availability, so partners can choose the best option themselves.
Warehouse Availability
The cabinet shows stock by location and delivery status, helping partners understand whether a part is available centrally, regionally, or by order.
Unified Claims Register
Warranty claims and returns are collected in one system with processing statuses instead of being lost in email or messenger conversations.
OEM & Cross-Number Search
The search engine normalizes queries, supports partial matches, and handles different number formats, allowing partners to find parts within seconds.
Compatible Alternatives
Original and interchangeable parts from different manufacturers are displayed on one screen with prices and availability, so partners can choose the best option themselves.
Warehouse Availability
The cabinet shows stock by location and delivery status, helping partners understand whether a part is available centrally, regionally, or by order.
Unified Claims Register
Warranty claims and returns are collected in one system with processing statuses instead of being lost in email or messenger conversations.
Results
The distributor gained a self-service B2B platform covering the full workflow from part search to ordering and shipment tracking.
Key results:
- 1–2 sec. to find a part by OEM number
- 100% of claims managed in one register with statuses
partners can compare alternatives, prices, and stock without contacting a manager - fewer orders for unavailable products and fewer catalog errors
The solution also provides centralized data on orders, documents, payments, and partner activity.
The distributor gained a self-service B2B platform covering the full workflow from part search to ordering and shipment tracking.
Key results:
- 1–2 sec. to find a part by OEM number
- 100% of claims managed in one register with statuses
partners can compare alternatives, prices, and stock without contacting a manager - fewer orders for unavailable products and fewer catalog errors
The solution also provides centralized data on orders, documents, payments, and partner activity.