Chaport is a customer messaging platform combining live chat, AI-powered chatbots, and multi-channel support tools. It allows businesses to engage website visitors through a customizable chat widget, automate frequently asked questions with chatbots, and manage conversations from multiple messaging channels in a single inbox. Operators can use features such as saved replies, visitor information panels, typing insights, and chat transfer to collaborate on support. Chaport supports team-based workflows with operator groups, chat routing, and role management. The platform offers a JavaScript API and integrations with third-party tools including CRM and helpdesk software. It is available as a web application and mobile apps for iOS and Android, and provides a free plan alongside paid subscription tiers. Chaport is designed for small to mid-sized businesses seeking an accessible, straightforward tool for website-based customer support and lead capture.
Target audience and deployment
- Solo / Freelancer
- Startup
- SMB
- Mid-market
- Cloud
- Browser extension
- API
Key features
Use cases
- Engage website visitors with live chat
- Automate customer support with chatbots
- Manage multi-channel conversations in one inbox
- Capture and qualify leads
- Collaborate on customer support across teams
Best for
- Customer support teams who need to manage real-time website chat at scale
- Small business owners who need to automate FAQ responses without technical expertise
- Sales teams who need to capture and qualify website leads through chat
- Startups who need an affordable multi-channel messaging solution
Integrations
Automation platforms
Zapier
Communication
Facebook Messenger, Telegram, Viber
CRM & sales
HubSpot, Salesforce
Analytics & BI
Google Analytics
E-commerce
Shopify, WooCommerce
Customer support
Zendesk
Other
WordPress, Joomla, Drupal