Crisp is a multi-channel customer communication platform designed to help businesses manage all customer interactions from a single interface. It provides a shared inbox that consolidates messages from live chat, email, Facebook Messenger, Instagram, WhatsApp, Telegram, and other channels. The platform includes a built-in CRM for storing contact and company data, a no-code chatbot builder for automating conversations, a knowledge base for self-service support, and campaign tools for proactive messaging. Crisp also offers co-browsing, video and audio calling, and a status page feature. It is aimed at support, sales, and marketing teams seeking to reduce response times and improve customer engagement. The platform supports integrations with third-party tools via native connectors and a public API, and is deployed as a cloud-based SaaS with browser and mobile applications available.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Cloud
- Browser extension
- API
Key features
Use cases
- Centralize customer conversations across channels
- Automate customer support with chatbots
- Build a self-service knowledge base
- Manage contacts and customer data with built-in CRM
- Send targeted messaging campaigns
- Collaborate on customer issues in real time
Best for
- Customer support teams who need to manage conversations from multiple channels in one place
- Startups and SMBs who need an affordable all-in-one messaging and support platform
- Product and growth teams who need to send targeted in-app or email campaigns
- Support managers who need to automate repetitive queries with no-code chatbots
Integrations
Automation platforms
Zapier
Communication
WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Twitter
Developer
GitHub
Analytics & BI
Google Analytics
E-commerce
Shopify, WooCommerce
Marketing
Mailchimp
Other
WordPress