Dialpad is a cloud-based business communications platform that combines voice calls, video conferencing, SMS/MMS messaging, and contact center capabilities into a single application. It is built around an AI layer called Dialpad Ai, which provides real-time call transcription, live agent coaching, automated post-call summaries, and sentiment analysis. The platform is designed to support customer-facing teams including sales and support, as well as general business communications. Dialpad Ai Sales Center (formerly Dialpad Sell) focuses specifically on sales workflows, offering features such as real-time assist cards, objection handling prompts, and performance analytics for sales managers. Dialpad also offers Dialpad Ai Contact Center for customer support operations and Dialpad Ai Meetings for video collaboration. The platform integrates with widely used CRM, helpdesk, and productivity tools. It is deployed as a cloud-based service accessible via desktop apps, mobile apps, and web browsers, and is available to businesses ranging from small teams to large enterprises.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Enterprise
- Cloud
- API
Key features
Use cases
- Automate real-time sales coaching during calls
- Transcribe and summarize customer calls automatically
- Manage inbound and outbound contact center operations
- Conduct video meetings with integrated AI notes
- Monitor sales team performance with conversation analytics
- Unify business phone, messaging, and video in one app
Best for
- Sales managers who need to coach reps in real time and track conversation performance
- Customer support leaders who need to run AI-assisted contact center operations
- IT administrators who need to deploy and manage a cloud business phone system
- Revenue operations teams who need call analytics integrated with their CRM
- Remote or distributed teams who need a unified voice, video, and messaging platform
Integrations
Automation platforms
Zapier
Communication
Slack, Microsoft Teams, Google Workspace
CRM & sales
Salesforce, HubSpot, Zoho CRM
Customer support
Zendesk, ServiceNow, Intercom
Other
Microsoft 365, Okta, Playvox