Gleap is an all-in-one customer feedback and support platform designed to help software teams capture bugs, gather user feedback, and provide customer support directly within their products. It offers an in-app bug reporting widget that lets users annotate screenshots and submit detailed reports, reducing back-and-forth communication. Gleap includes a live chat module, an AI-powered chatbot (Kai), an integrated knowledge base, and in-app surveys and changelogs. Product and engineering teams can manage incoming feedback through a shared inbox and a public roadmap feature. The platform supports web, iOS, and Android SDKs, as well as integrations with popular project management and communication tools. Gleap aims to centralize the feedback loop between end users and development teams, enabling faster issue resolution and more informed product decisions. It is used by startups, SMBs, and mid-market companies building digital products.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Cloud
- API
- Browser extension
Key features
Use cases
- Collect in-app bug reports with visual annotations
- Provide AI-powered customer support via chatbot
- Manage customer conversations with live chat
- Gather structured user feedback with in-app surveys
- Publish and maintain a self-service knowledge base
- Communicate product updates via in-app changelogs
- Prioritize product roadmap based on user feedback
Best for
- Product managers who need to collect and prioritize user feedback within their application
- Engineering teams who need detailed bug reports with visual context to resolve issues faster
- Customer support teams who need an integrated live chat and AI assistant to handle user queries
- SaaS founders who need an all-in-one feedback and support tool without stitching multiple platforms together
Integrations
Automation platforms
Zapier
Communication
Slack
Project management
Jira, Linear, Trello, Asana, GitHub
Developer
GitHub
Customer support
Intercom
Other
Notion