MiiTel

MiiTel is a cloud-based communication intelligence platform developed by RevComm. It provides AI-driven analysis of phone and video calls, automatically recording and transcribing conversations, then scoring them based on talk ratios, filler words, interruptions, and other speech metrics. Sales teams and customer support organizations use MiiTel to review call quality, coach representatives, and identify patterns that correlate with successful outcomes. The platform surfaces insights through dashboards that track individual and team-level communication behaviors over time. MiiTel integrates with CRM systems and other business tools to connect call data with broader sales workflows. It is designed to reduce the time managers spend on manual call reviews by automating evaluation and feedback. MiiTel is available in multiple markets including Japan, the United States, and other regions, and supports both inbound and outbound call scenarios. The product targets sales teams, call centers, and customer success organizations seeking to use conversation data to drive measurable improvements in representative performance and customer outcomes.