Rep AI is a conversational AI platform designed for e-commerce businesses, primarily those running on Shopify. It deploys an AI-driven chat assistant on storefronts that proactively engages visitors based on behavioral signals, aiming to reduce bounce rates and increase conversions. The assistant can answer product questions, guide shoppers through the catalog, handle objections, and recommend relevant items. Rep AI uses a behavioral AI layer to determine the optimal moment to initiate a conversation with a visitor who appears likely to leave. The platform also supports post-purchase interactions and can handle customer support queries such as order tracking and returns. Merchants can train the AI on their own product catalog, brand voice, and FAQs. Analytics dashboards provide insight into conversation performance, revenue attributed to AI interactions, and shopper behavior. Rep AI integrates natively with Shopify and connects with several third-party tools commonly used in e-commerce stacks.
Target audience and deployment
- SMB
- Mid-market
- Cloud
Key features
Use cases
- Convert browsing visitors into buyers
- Recommend products during shopping sessions
- Answer product and brand questions automatically
- Handle post-purchase customer support
- Analyze conversation and revenue performance
Best for
- E-commerce store owners who need to convert more website visitors without increasing ad spend
- Shopify merchants who need to automate customer support and product discovery at scale
- DTC brand managers who need to deliver personalized shopping experiences through AI chat
Integrations
Automation platforms
Klaviyo, Zapier
AI models included
ChatGPT
E-commerce
Shopify, Gorgias, Yotpo, Okendo, Rebuy
Marketing
Klaviyo
Customer support
Gorgias