Serviceware Financial
Serviceware Financial is a dedicated IT financial management (ITFM) platform designed to give IT departments and finance teams full visibility and control over IT costs. The solution supports end-to-end IT cost transparency by enabling organizations to model, allocate, and report on IT expenditures across services, business units, and cost centers. Key capabilities include IT cost planning and budgeting, cost allocation and chargeback/showback, service costing, and financial reporting. The platform is built to help organizations align IT spending with business value, enabling data-driven decisions about IT investments. It supports complex cost allocation models and integrates financial data from multiple sources to produce a consolidated view of IT finances. Serviceware Financial is typically used by IT finance managers, CIOs, and shared services organizations seeking to improve cost accountability and demonstrate the value of IT to the business. The solution is part of the broader Serviceware platform, which covers IT service management and performance management alongside financial management.
Target audience and deployment
- SMB
- Mid-market
- Enterprise
- Cloud
Key features
Use cases
- Model and allocate IT costs across business units
- Plan and manage IT budgets
- Implement chargeback and showback for IT services
- Report on IT financial performance
- Align IT spending with business value
Best for
- IT Finance Managers who need to gain full transparency over IT costs and allocations
- CIOs who need to demonstrate the business value of IT investments
- Shared Services Leaders who need to implement chargeback or showback models across business units
- Enterprise Finance Teams who need to integrate IT financial data into broader corporate financial planning