Tidio

Tidio is a customer communication and support platform designed primarily for e-commerce and small to mid-sized businesses. It combines live chat, an AI agent called Lyro, rule-based chatbots, a shared inbox, and a ticketing system into a single interface. Lyro, Tidio's conversational AI, is built to handle repetitive customer inquiries automatically by drawing on a business's existing support content, aiming to reduce the volume of queries that require human intervention. The platform allows support teams to manage conversations from multiple channels — including website chat, email, Instagram, and Messenger — within one unified inbox. Tidio also provides pre-built automation flows (called Flows) that can be triggered by visitor behavior, such as exit intent or time on page, to proactively engage shoppers. It integrates with major e-commerce platforms like Shopify and WooCommerce, as well as CRM and helpdesk tools. Tidio is available as a web app, desktop application, and mobile app, and can be embedded on websites via a JavaScript snippet.