TrueAccord is a debt collection and recovery platform designed for businesses seeking to recover outstanding balances while maintaining positive consumer relationships. The platform uses machine learning to determine the optimal time, channel, and message for reaching each consumer, replacing traditional phone-heavy collection methods with digital-first outreach via email, SMS, and web. TrueAccord offers two primary products: Recover, a full-service debt collection solution where TrueAccord manages the recovery process on behalf of clients, and Retain, a self-service tool that allows businesses to manage early-stage delinquencies internally using TrueAccord's engagement technology. The platform is designed to be compliant with consumer protection regulations including FDCPA and TCPA. It serves industries such as fintech, financial services, e-commerce, and healthcare. TrueAccord emphasizes consumer experience by offering flexible payment options, self-service portals, and personalized digital communication, aiming to improve recovery rates while reducing complaints and disputes.
Target audience and deployment
- Startup
- SMB
- Mid-market
- Enterprise
- Cloud
- API
Key features
Use cases
- Recover outstanding consumer debt at scale
- Manage early-stage delinquencies internally
- Automate compliant consumer communications
- Offer flexible payment options to consumers
- Improve debt recovery rates with machine learning
Best for
- Fintech companies who need to recover consumer debt while preserving brand reputation
- Financial services firms who need a compliant, scalable digital collections solution
- E-commerce businesses who need to manage customer delinquencies without traditional call-center methods
- Healthcare organizations who need to recover patient balances through consumer-friendly digital outreach