Jul 11, 2024
No image
Completed
Transforming CX:Telematics Data Lake Modernization
$100,000+
more 1 year
United States, Stamford, CT
10+
Service categories
Service Lines
Big Data
Domain focus
Consumer Products & Services
Challenge
United Rentals, a key player in the equipment rental industry, faced challenges in optimizing both customer experiences and internal operations. With an extensive network of branches and a diverse equipment inventory, the company aimed to revolutionize how it utilized data and analytics to enhance customer satisfaction, retain clients, and explore new service offerings and products in the near future.
United Rentals, a key player in the equipment rental industry, faced challenges in optimizing both customer experiences and internal operations. With an extensive network of branches and a diverse equipment inventory, the company aimed to revolutionize how it utilized data and analytics to enhance customer satisfaction, retain clients, and explore new service offerings and products in the near future.
Solution
In response to the increasing demand for advanced telematics data analytics, United Rentals engaged us to design a data architecture for the ingestion, storage, and processing of large datasets collected from rental equipment. We developed a strategy combining the strengths of IoT and Cloud capabilities, leveraging AWS-powered Snowflake and PTC ThingWorx data platforms to realize United Rentals' vision. Snowflake provided access to a Cloud-Native enterprise analytic database with advanced functionality, while ThingWorx equipped United Rentals with powerful tools and technologies for the rapid development and deployment of IoT solutions.
In response to the increasing demand for advanced telematics data analytics, United Rentals engaged us to design a data architecture for the ingestion, storage, and processing of large datasets collected from rental equipment. We developed a strategy combining the strengths of IoT and Cloud capabilities, leveraging AWS-powered Snowflake and PTC ThingWorx data platforms to realize United Rentals' vision. Snowflake provided access to a Cloud-Native enterprise analytic database with advanced functionality, while ThingWorx equipped United Rentals with powerful tools and technologies for the rapid development and deployment of IoT solutions.
Results
The solution delivered tailored Operation Improvement Capabilities for diverse equipment types, significantly enhancing operational efficiency. United Rentals is now well-prepared for sustained growth and improved customer satisfaction.
The solution delivered tailored Operation Improvement Capabilities for diverse equipment types, significantly enhancing operational efficiency. United Rentals is now well-prepared for sustained growth and improved customer satisfaction.