Utility is a premier digital product agency specializing in custom mobile apps, web platforms, and AI-powered solutions for forward-thinking startups and global brands including Airbnb, Coca-Cola, Samsung, the NBA, and Forbes.
With offices in New York and Los Angeles, our team includes leading product strategists, UX/UI designers, AI engineers, and top-tier developers.
Since our founding in 2013, weve delivered over 150 successful projects spanning native and cross-platform development. Our team of 100+ experts collaborate to create innovative, scalable, and cost-effective digital experiences.
Utility is a premier digital product agency specializing in custom mobile apps, web platforms, and AI-powered solutions for forward-thinking startups and global brands including Airbnb, Coca-Cola, Samsung, the NBA, and Forbes.
With offices in New York and Los Angeles, our team includes leading product strategists, UX/UI designers, AI engineers, and top-tier developers.
Since our founding in 2013, weve delivered over 150 successful projects spanning native and cross-platform development. Our team of 100+ experts collaborate to create innovative, scalable, and cost-effective digital experiences.
AI Overview
Performance snapshot
Utility is a New York-based digital product studio with a strong track record across mobile app development, custom software, web platforms, and AR/VR experiences. The overwhelming majority of reviews reflect consistently high performance, with recurring praise for technical depth, communication, and on-time delivery. One significant negative review citing unusable frontend code, missed deadlines, and poor communication introduces a Mixed signal in reliability and project management. Reviews span nearly a decade, with the most recent confirmed in mid-2025.
Performance breakdown
Technical expertise
StrongMultiple anchor reviews cite specific technologies (React Native, Swift, Bluetooth/encryption, TokBox, DICOM, AR) and measurable outcomes (3M app downloads, 55-minute average sessions, $2M seed funding secured). No recurring technical quality complaints across 40+ reviews.
Project management & delivery
MixedThe large majority of clients confirm on-time or ahead-of-schedule delivery, including a complex AR app in 2–3 months for a Super Bowl event. However, one detailed negative review (rated 1.0 on schedule) describes missed deadlines and an unusable frontend, preventing a Strong rating.
Communication & collaboration
MixedConsistent daily communication, multi-channel availability (Slack, email, Google Meet), and cross-timezone responsiveness are praised across most engagements. One review explicitly rated communication as deficient, citing being 'left in the dark,' which offsets an otherwise strong pattern.
Reliability
MixedSeveral reviews confirm bug-free launches, QA processes, and stable products requiring minimal updates post-launch. The single 0.5-rated review describes unusable source code delivered at significant cost, introducing a notable reliability concern that cannot be dismissed.
Client satisfaction & outcomes
StrongTangible outcomes are well-documented: 3M app downloads in 8 months, 55-minute average user sessions, $2M seed funding attributed to the product, platform growth from 0 to 35 organizations, and a web portal later acquired by FOX. Cost-to-quality ratio is consistently praised.
Best for
Utility is best suited for startups and mid-market companies needing end-to-end digital product development—particularly mobile apps, custom platforms, and experiential tech such as AR. They are especially strong in sports, media, healthcare, and fintech verticals.
Clients info
Utility's client base spans sports and entertainment, healthcare, financial services, advertising and marketing, and hospitality verticals. Clients range from early-stage startups and small businesses to large hospital systems and Fortune 500-adjacent agencies. Project budgets most commonly fall between $50,000 and $199,999, with several engagements in the $200,000–$999,999 range. Primary industries represented include Sports & Entertainment, Healthcare & Medical, Advertising & Marketing, Financial Services, Hospitality & Leisure. Typical client size bands include 1–10 Employees (Startups), 11–50 Employees (Small Businesses), 51–200 Employees (Mid-Market), 1,001+ Employees (Enterprise). Common project budget ranges include $50,000 to $199,999, $200,000 to $999,999, $10,000 to $49,999.
Review strength
Analysis is based on 45 reviews across 3 platforms, spanning from 2013 to June 2025, with the most recent review confirmed in June 2025. The majority of reviews predate 2021, with a concentration between 2017 and 2020. A small number of GoodFirms reviews appear to reference unrelated vendors and were weighted accordingly. Review date range: Mar 2013 - Jun 2025.
Performance breakdown
Technical expertise
StrongMultiple anchor reviews cite specific technologies (React Native, Swift, Bluetooth/encryption, TokBox, DICOM, AR) and measurable outcomes (3M app downloads, 55-minute average sessions, $2M seed funding secured). No recurring technical quality complaints across 40+ reviews.
Project management & delivery
MixedThe large majority of clients confirm on-time or ahead-of-schedule delivery, including a complex AR app in 2–3 months for a Super Bowl event. However, one detailed negative review (rated 1.0 on schedule) describes missed deadlines and an unusable frontend, preventing a Strong rating.
Communication & collaboration
MixedConsistent daily communication, multi-channel availability (Slack, email, Google Meet), and cross-timezone responsiveness are praised across most engagements. One review explicitly rated communication as deficient, citing being 'left in the dark,' which offsets an otherwise strong pattern.
Reliability
MixedSeveral reviews confirm bug-free launches, QA processes, and stable products requiring minimal updates post-launch. The single 0.5-rated review describes unusable source code delivered at significant cost, introducing a notable reliability concern that cannot be dismissed.
Client satisfaction & outcomes
StrongTangible outcomes are well-documented: 3M app downloads in 8 months, 55-minute average user sessions, $2M seed funding attributed to the product, platform growth from 0 to 35 organizations, and a web portal later acquired by FOX. Cost-to-quality ratio is consistently praised.